Tickets are the means to measure customer satisfaction. Track tickets on our intuitive dashboard and improve customer service.
We know that support tickets vary from department to department and company to company, that is why we have a process where our team can create a customizable template specifically for your company.
Email notification is a crucial element of the support ticket resolution process. We provide customizable email notifications, if you do not need customizations then no need to do anything, our standard email notifications will do the trick.
We provide the ability to create a report based on the filter criteria that the user chooses. We have added the feature to export the report in Excel, Word and pdf which helps you to reuse data from our reports elsewhere.